Return & Refund Policy

Digital Goods Policy

Since MedLumen provides immediate access to digital intellectual property, we generally do not offer refunds once the content has been accessed.

7-Day Money-Back Guarantee

We offer a limited refund window to ensure customer satisfaction. You are eligible for a full refund if:

• You request the refund within 7 days of the original purchase date.
• You have attempted less than 5% of the total questions in the bought package.

Non-Refundable Situations

• If you have completed more than 5% of the QBank.
• If you fail your medical exam (we guarantee quality, not results).
• If your account was banned for sharing credentials.

How to Request

Email support@medlumen.io with your Transaction ID. Refunds are processed back to the original payment method via Whop within 5-10 business days.